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September 21, 2018  

Key Touts "Streamlined' Service

KeyBank has launched a small-balance conduit program that promises to provide borrowers with better customer service than is typical on securitized loans.Under the “Streamlined” program, Key will directly handle all contacts with borrowers during the life of mortgages.“The important thing to know here is that we are lender, co-manager, special servicer, master servicer and risk-retention holder,” said Joe DeRoy, senior...

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